Return Policy


ONLINE STORE RETURN POLICY
For all online purchases at shopkiwibrooklyn.com,
KIWI gladly accepts returns of full priced merchandise for refund,
exchange or store credit.
Items must be unworn, unwashed, undamaged, with original tags attached.
Sale merchandise, beauty, fragrance, swimwear, lingerie and any other item marked as final sale cannot be returned or exchanged.
Jewelry and shoes must be returned in original packaging.
All returns must be authorized by KIWI.
 
If your online order has been authorized for return or exchange, you may bring it to our location within 14 days of order receipt for processing.
Pre-authorization is required for any in-store returns or exchanges of online purchases.
 
RETAIL STORE RETURN POLICY
For all purchases made in a KIWI retail store, KIWI gladly accepts returns of full priced merchandise for exchange or store credit within 10 days of purchase.
Items must be unworn, unwashed, undamaged, with original tags attached.
Sale merchandise, beauty, fragrance, swimwear, lingerie and any other item marked as final sale cannot be returned or exchanged. Jewelry and shoes must be returned in original packaging.
Requests to exchange merchandise received as a gift
must be accompanied by a gift receipt.